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Eloor Methanam, Eloor North, Kochi, Kerala 683501
04842547787, 9995217700, 9446359187
lhasakerala@holylama.com
INTRODUCTION

This page contains the Privacy Policy, Terms and Conditions statement and the Cancellation/Refund policy of Lhasa Ayurveda and Wellness Resort.

Part A:
Privacy Policy and Terms and Conditions Statement
Point 1: Guests Information Privacy

When you do the booking at our resort or complete the reservation at our website or fill in the contact us form or even mere visit our website, as part of these acts, we collect the personal information you give us such as your name, address, email address, other identification data, etc.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our resort and anything related/relevant information, new packages and other updates.

Point 2: Consent

When you provide us with personal information to complete a transaction or while enquiring, verify your credit card, make a booking, request a booking cancellation; we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

If after you opt-in for marketing emails, you change your mind, you may withdraw your consent subscription of marketing emails at any time or by contacting us at lhasakerala@gmail.com.

Point 3: Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Point 4: Payment

We use Razorpay for processing payments. We/Razorpay do not store your card data on the respective servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your booking transaction data is only used as long as is necessary to complete your booking transaction. After that is complete, your booking transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our resort website and its service providers such as Razorpay payment gateway service provider.

For more insight, you may also want to read the terms and conditions of Razorpay on their website.

Point 5: Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your booking-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our resort’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our resort website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Point 6: Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Point 7: Cookies

We may use cookies to maintain the session of our website user. It is not used to personally identify you on other websites.

Point 8: Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this resort website.

Point 9: Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our resort or website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to do the resort or tours & travels related businesses with you.

Point 10:

Check-in Time: 11:00 Hours

Check-out Time: 14:00 Hours

Point 11: Identification

A valid passport for foreigners, and a valid government ID or valid passport for Indian residents should be presented upon check-in. A reservation may be denied without a refund for any refusal or inability to present valid identification. Lhasa Ayurveda and Wellness Resort requires guests who reserved online to present their credit cards used to complete the booking at check-in.

Point 12: Security deposit

On check-in, a valid security deposit of INR 2000 in cash Indian currency or card transfer for incidental expenses for every room at the resort is required. It is refunded after the room inspection at the time of check out. Inability to provide a security deposit may result in a reservation denial, without a refund.

Point 13:

Special requests made during booking for early arrival, late check-out, a particular category of room and the additional services are subject to availability and may incur additional costs, requests cannot be guaranteed until check-in.

Point 14: Other Policies

Private gatherings are not permitted within the resort premises or in the rooms. No exceptions. The only guests that are to occupy the rooms are those who are registered with the resort on check-in. Visitor limits apply and are enforced, even use of swimming pool and other facilities within the resort premises is restricted, visitors not allowed.

The resort gates are closed for all visitors, including guests’ visitors, between 2100 Hours and 0700 Hours every day, and other unforeseen situations like force majeure the resort rules applicable are different and completely at the discretion of the resort. The resort will not open the gates during this period, for any reason. Any checked-in guest who would want to stay out of the resort at the afore-mentioned period must inform the resort beforehand. Use of parking area is at the discretion of management and further conditions may apply.

Bringing food/drinks to Lhasa Ayurveda and Wellness Resort premises is not allowed.

Pets are not allowed in Lhasa Ayurveda and Wellness Resort premises.

Personal Belongings: Guests are reminded to please mind their personal belongings. A safe is at hand to keep valuables secure. Lhasa Ayurveda and Wellness Resort is not liable for such loss if there is negligence on the part of the guest, and after investigation, there is no evidence to warrant any negligence or mischief on the part of the Resort or its staff.

Photography is permitted as long as it is for personal use and not to be published in any other format. Photography and filming are not permitted in any other public areas of the resort aside from designated areas and should be under the supervision of the Resort’s employee. Written approval from the Resort is required for commercial photography or images including trademarks or trade names.

Website Policies: The website may contain links to third-party websites that may or may not have a contractual relationship with the Resort. The Resort has no control over these websites and accepts no liability for any content, damage or harm as a result of visiting these websites. We will not guarantee that any file or program available for download or execution from or via this site is free from any viruses or other conditions that may damage or interfere with hardware, software or data. We accept no liability for any damage or harm as a result of the use of this website or any files or pages linked from/to it.

Bookings of PROMO purchases, gift certificates or vouchers are non-refundable, non-exchangeable and non-transferable. The resort may, at its complete discretion, accept requests by email for rescheduling of the reservation dates to these bookings subject to availability, except for peak seasons at a special applicable rate.

(Please see our cancellation policy)

Part B:
Cancellation / Refund Policy

 

Point 1: For Cancellation please inform only through email, cancellation terms given below.

Less than 30 days prior to arrival date: payment is completely forfeited, unfortunately, we cannot offer you any refund.

More than 30 days prior to arrival date: 25 % of the total amount will be forfeited.

Refunds (if applicable)

Once your cancellation request is received via email, after rechecking the details, we will notify you of the approval or rejection of your refund within a week during normal circumstances.

Once approved we will send an email to notify you that we have accepted the cancellation request. Thereafter your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days after the bank declares that there is no irregularity in the transaction.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lhasakerala@gmail.com

With confirmed bookings situations like, “Shortened stays” and “No shows”, unfortunately, payment will not be refunded, will be completely forfeited.

Even within 6 months from the time of booking, there is no possibility of rescheduling or any kind of adjustments like rebooking, booking date change etc., however, it is purely at the sole discretion of Lhasa Ayurveda and Wellness Resort and only ‘maybe’ considered, also a certain fee is certainly applicable depending on the situation, the resort season, room availability etc.

Point 2: Force Majeure

Lhasa Ayurveda and Wellness Resort, shall not be held liable for cancellation of bookings and shortened stays etc. because of force majeure/acts of God or conditions beyond the Resort’s control, which include floods, earthquakes, explosions, fire, civil disobedience, war, epidemic/pandemic, strike, lockdown, legislation not in force at the date of this agreement, labour disputes or delays of third parties. Also, the Resort will not be held liable for failure to carry out arrangements and other obligations due to the same or any other such circumstances. In such cases, the Resort must be granted a reasonable extension of time to perform the obligations or arrangements.

A rescheduling (rebooking) or other such arrangements may, at the sole discretion of the Resort shall be considered without a rebooking fee, but this is subject to availability of rooms and within six (6) months from the time of booking. The rate at the time of booking will prevail, but if an extra fee is applicable for any add-on service.