Privacy & Policy

At Lhasa Ayurveda & Wellness Resort, we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal and payment information when you use our website or services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact number, email address, postal address, nationality, identification details (passport/VISA for foreign nationals), and other details required for reservations.
• Booking Information: Stay dates, room preferences, wellness programs, special requests, and transaction details.
• Payment Information: Billing name, billing address, transaction amount, payment method, and limited payment-related details required to process transactions.
• Technical Information: IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information

Your information is used for:

• Processing and confirming reservations
• Providing requested services and wellness programs
• Processing payments securely
• Complying with legal and regulatory requirements
• Improving our website, services, and guest experience
• Communicating booking confirmations, updates, and promotional offers (where permitted)

3. Payment Data Handling

• All online payments are processed through secure and encrypted payment gateways.
• We do not store complete credit/debit card details on our servers.
• Payment information is transmitted using industry-standard encryption technologies (such as SSL).
• Transactions are processed only for the purpose of completing authorized bookings and related services.
• Any refunds, if applicable, will be processed through the original mode of payment.

4. Data Storage and Security

• We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, misuse, alteration, or disclosure.
• Access to personal information is restricted to authorized staff members who require the data to perform their duties.
• Personal data is retained only for as long as necessary to fulfill booking obligations, legal requirements, or legitimate business purposes.

5. Sharing of Information

We do not sell, rent, or trade personal information. Information may be shared only:

• With trusted third-party service providers (such as payment processors) for operational purposes
• When required by law, regulation, or government authorities
• To protect the rights, safety, or property of the resort or its guests

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. Users may control cookie preferences through their browser settings.

7. Your Rights

Guests may request to:

• Access or update their personal information
• Correct inaccurate data
• Request deletion of personal data, subject to legal requirements

Requests may be submitted via the official contact email provided on our website.

8. Updates to This Policy

Lhasa Ayurveda & Wellness Resort reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

For any privacy-related concerns or queries, please contact us through the official communication channels listed on our website.